Category Archives: Organizational Behavior

Book Review: Super Crunchers

I just finished Ian Ayres Super Crunchers: Why Thinking-by-Numbers Is the New Way to Be Smart. It’s very pop / light, along the lines of Freakonomics, but still worth a read for the reminder that (unlike pretty much everyone I interact with in the Web software world) surprisingly few folks are aware of the extent continue…

Simple But Useful Ideas: Intermittent Reinforcement

I first encountered the idea of intermittent reinforcement in my Organizational Behavior (OB) classes at business school, but it’s become a touchstone in my conversations about user experience design and application “stickiness” as well. Pioneered by renowned (and sometimes reviled) behaviorist B.F. Skinner, the core insight is that a behavior that is reinforced intermittently is continue…

Successful Entrepreneurs and the Stockdale Paradox

I’ve written before about the need for visionary founders to break their idea down into achievable chunks, but I was missing a referencable framework for the idea. After serving as a judge in their business plan competition, last night I attended an awards dinner put on by the University of Washington Center for Innovation and continue…

Simple but useful ideas: The Zeigarnik Effect

I’m a firm believer that every good application designer is an amateur behavioral psychologist at heart, and this conviction was reinforced (again) by two different product strategy sessions I participated in recently. Because I tend to work with startups at the earliest phases of the customer adoption cycle, I spend a lot of time thinking continue…

Simple But Useful Ideas: BATNA

I’m more than a little skeptical of the academic merits of MBA programs (mine included), but there are a handful of ideas I picked up in school that I still use almost daily. BATNA is one of them. It stands for “best alternative to a negotiated agreement”, and was coined by Harvard Law professor Roger continue…

Seattle, Startups and “Coworking”

This article in Wednesday’s New York Times caught my eye. The theme is ‘coworking’: “where someone sets up an office and rents out desks, creating a community of people who have different jobs but who want to share ideas.” We didn’t know we were in on a national trend, but this is what Andy and continue…

The Pirate Ship as Organizational Model

Since I began my professional “career” I’ve gravitated steadily from larger to smaller organizations. At first this was an intuitive rather than a considered objective (I’m an INTP, remember?), but over time it’s become an explicit requirement. At one point I tried to codify the “acceptable” size for an organization in terms of numbers of continue…